🎮 Play-money demo: no real crypto is used. Everything here is for testing.

Frequently asked questions

Quick answers about buying, selling and how escrow keeps you safe.

🛍️ Buying

Do I need a wallet to browse?

No. You can browse, watch streams and read the chat with just an account. To bid or sell you need a verified email and your free Cryptnot wallet with some SOL in it.

How do I get a wallet?

Open the Wallet page and tap Create my wallet. You get your own Solana address. Send SOL to it from an exchange or any other wallet, and you can bid instantly with no pop-ups.

How does bidding work?

Enter an amount at or above the minimum shown. If someone bids in the last 10 seconds, the clock extends so nobody gets sniped. Bids are binding: if you win, you are expected to pay.

I won. What now?

We move your payment from your wallet into escrow automatically within seconds. Open Orders and add your shipping address. Your SOL sits in escrow, not with the seller. If your wallet can’t cover a win, the order expires after 48 hours and repeat offenders get strikes and eventually a ban.

When does the seller get paid?

When you tap Confirm delivery. If the seller ships but you never respond within 7 days, the seller can claim payment after the deadline.

What if the item never ships?

If the seller has not marked it shipped within 7 days, you can reclaim your full payment from escrow yourself.

What if the item is not as described?

Open a dispute from the Orders page before confirming. A platform arbiter reviews the case and sends the funds to either you or the seller. Never confirm delivery until you are happy.

💸 Selling

How do I start selling?

Verify your email, create your Cryptnot wallet (that’s where payouts land), then open Sell. You can go live and create auctions in a couple of minutes.

What does it cost?

Nothing to list. When an item sells, Cryptnot keeps 2.5% and the rest goes to you. There is no fee if it does not sell.

When do I ship?

Once the order shows as paid (in escrow). You have 7 days to mark it shipped. Add tracking so buyers can follow it.

Where do I see the buyer’s address?

On the order, after payment. Only the seller of a paid order can view it, and it is stored encrypted.

Can I sell anything?

No. See the community guidelines for prohibited items. Counterfeits, stolen goods and regulated items are removed and the account is banned.

⛓️ Crypto & escrow

What is escrow here?

A small program on the Solana blockchain holds the buyer’s SOL. Neither Cryptnot nor the seller can take it early. It can only go to the seller (after delivery or a deadline) or back to the buyer, or be decided by the arbiter in a dispute.

Does Cryptnot hold my funds?

Two stages. SOL you deposit sits in your Cryptnot wallet, which Cryptnot holds for you so bids and payments can be instant; you can withdraw it any time to your own wallet. Once you win something, the payment moves into the escrow program, where neither we nor the seller can take it outside the program’s rules.

Are there network fees?

Cryptnot covers Solana network fees. You only need enough SOL for your bids, plus a small amount (about 0.004 SOL) that is reserved for escrow and returned when the order completes.

Can crypto payments be refunded?

Blockchain transfers cannot be reversed once released. That is why escrow matters: protection happens before release, through confirm, reclaim and dispute.

Where can I withdraw to?

Only to a wallet you have linked and proven you own (Account page), and you confirm with your password. The linked wallet is locked once set, to protect your funds. If you lose access, contact support.

🔐 Account & safety

How is my account protected?

Passwords are stored with a slow hash, sessions can be revoked, and we rate-limit sign-ins. Use a unique password and keep your wallet’s recovery phrase offline.

Will Cryptnot ever ask for my recovery phrase?

Never. Anyone asking for it is a scammer. Report them.

I forgot my password

Use “Forgot password” on the sign-in page. The reset link works once and expires in an hour.

How do I report a problem?

Email support@cryptnot.example or use the contact page. Include the order or stream link.

Still stuck? Contact us.